Frequently Asked Questions (FAQ)
How do I make the booking?
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Booking fees must be made to confirm the service.
Each booking fees equal the fee for a single session without package.
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Is the booking fees refundable?
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Booking fee is non-refundable should the cancellation notice given prior 6-3 days of the service commencement date. 90% of fees will be refunded if cancellation notice given prior 14 days or more of the service commencement date. 70% of fees will be refunded if cancellation notice given prior 13-7 days of the service commencement date.
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Can I massage more than 60 minutes?
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In medical aspect, it’s not advisable to massage more than 60 minutes on a pregnancy woman.
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When I can make the full payment?
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Full payment for whole package is required after the 1st session. If no full payment made, the subsequent session would be considered as a fresh single session without package.
Otherwise, the service is considered withdrawn.
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Can I add more sessions to the package?
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The number of sessions in each package is fixed, it needs to be completed within a stipulated time in the package. For additional session, it would be charged as new package or charged as a fresh single session without package.
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How long is the validity period for the package?
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Each package validity period is 6 months from the EDD or date of purchased,
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What happen to remaining sessions after the validity period?
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It would be good to complete all the sessions, as all fees paid would be forfeited after the validity period.
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Is there any replacement in the event I can’t make it?
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Session can be replaced upon the notice given in advance of 2 days or more, it can be rescheduled or postponed to the next available date and time. The session considered consumed if no proper advance notice given for rescheduling.
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What happen if I terminate the package half way through?
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Full refund will be given for service termination due to medical reason with Doctor’s verification note, the full refund referring to the pro-rated amount for the balance sessions. Otherwise, any other termination will be subjected to 20% admin charges for balance sessions. Booking fees and the sessions consumed would not be refunded.
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